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In late July we asked members to provide input that would aid the board in setting long term goals. Responses from 653 members showed that 95% of members are satisfied or very satisfied and they use a variety of amenities and attend multiple events. There was very little dissatisfaction with most services although comments revealed opportunities for improvement in several areas, and these areas will be reviewed for changes.
Major priorities included dredging the lake (first), adding a major amenity (2nd), and improving common grounds (3rd). Adding a hiking trail was rated as important by 48%, followed by a pool (30%) and courts (20%). Adding an ice machine was the top priority for adding smaller amenities.
The results are being evaluated to guide the future actions of the board so that we can ensure that Lake Caroline remains a special place to call home.
FAQs
If many members said they wanted something, will the board implement it?
Your opinions are important to the board and will be used as a major factor influencing decision making. A few, but not all the other factors we consider are initial cost, maintenance cost, staff workload, legality, opportunity, and insurability. Likewise, circumstances may arise where we implement something that a smaller number of members rated as important. For example, if smaller percentages wanted various courts, like badminton, soccer, and others, it may be possible to build a multi-purpose court that allows several games to be played, appealing to a larger percentage of members. (Disclaimer: This is an example, not a commitment, as the board will need to consider all the survey results, along with the factors mentioned above when making amenity decisions.)
My spouse and I both took the survey. Aren’t members supposed to have only one vote per property.
Yes, when voting on amendments to the bylaws or other official business of the association. Survey responses, however, are not official votes, they are opinions. So, for example, when we ask if you are satisfied with services or amenities, we want to know if co-owners are happy, not just one of the two.
How do you know the survey results reflect the views of our entire membership when 100% of members did not take it?
Based on our population 653 responses are enough to know that the responses reflect the entire membership +/-3%. Let me explain this in practical terms. Consider that 66% of members taking our survey answered that they attended our 4th of July event during the past two years. If every member took the survey the answer would fall in the range of 63 to 69%. So, the percentages would not be expected to vary much even if everyone took the survey.
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