Frequently Asked Questions
Select a topic to see frequently asked questions. Ask additional questions by selecting Contact Us on the website menu. This page will be periodically updated with the most frequently asked questions submitted by residents. 

Login and Website

How do I reset my Username or Password
Go to www.lakecarolinems.com and:
1.      Click on Login at the top of your screen.
 
If your username was not recognized:
2.      Click on Login and select Forgot Username
3.      Check your email inbox. If the reset email is not there in 5 minutes, check your junk or spam folder.
4.      Using reset link, reset Username.
5.      Return to Login.
 
If your password was not recognized:
6.      Select Forgot Password.
7.      Check email inbox. If email is not there in 5 minutes, check your junk or spam folder.
8.      Using reset link, reset password.
9.      Return to Login and login with your new username and password.
 
Email not found when I attempt to login or reset my username or password.
See next question.
 
What if I need help with Login?
1.      Click on Contact Us on the website menu bar
2.      Select Login Assistance
3.      Send a message describing the problem. 
Someone will get back to you. Depending upon staff availability it may take up to one business day, however, it is usually much sooner. If you do not get an email, check your spam/junk folder. If there is no email, return to your Contact Us ticket and notify us. Include your phone number as we will call you since you aren't receiving emails.
 
When I try to update my profile with an email, it says my email is already in use.
An email may only be associated with one account. If someone else in your family is using the email with their account, you will not be able to list the email on your account. You will need a separate account.
 
I am not getting emailed communications from LCOA.
Login to the website and select Your Profile at the top of the home screen. Select Update Profile then add or update your email address. If the email address is listed correctly then check your email's junk or spam folder. See next question.
 
LCOA emails are going to my junk or spam folder. How do I change this?
That depends upon your email provider. Google Safelist an email address for (insert name of your email provider). For example, google Safelist an email address for Gmail. Or AOL or Outlook. Then follow the instructions.
 
What does it mean to select Yes to the Member Directory?
Select yes if you want your name, street address, and email address to show in the Member Directory. Only current Lake Caroline residents can see the directory; the public cannot access it. If you change your mind later you can opt in or opt out of the directory by selecting Your Profile next to your name at the top of the home screen.  
 
Linked documents won't open.
Adobe Reader is required to view PDF documents. If you cannot open documents on this website, download the free reader below.
 
How do I ask for information to be updated or corrected?
If the info is related to your user profile, Login>Your Profile>then choose what you want to do. 
If the info is related to page content, use the Contact Us form on the navigation menu to notify us. 
 

Boating and Lake Usage

To answer questions on the following topics:
  • lake access and lake rules
  • allowed boats, boat registration (motorized boats and kayaks and canoes)
  • maps-fishing structures and slalom route
  • lake reports
  • marina and dry storage
access the Lake link from the website menu or Click Here
 
Can I launch a guest boat?
Guest boats are not allowed. 
 
Can I launch a boat with a gas powered engine at Camden Lake? 
Using a gas powered engine on Camden Lake is prohibited but you may launch a fishing boat with such a motor as long as you don't use the motor. Only electric trolling motors may be used. Pontoon boats are prohibited. 
 
There is a big log lodged in my boat slip, could I get some help removing it?
Yes, contact us via phone or email, and a staff member will come remove it.
 
Can I move the ski buoys or no wake buoys? 
Only the Lake Committee can determine placement of buoys. 

Design and Architectural Review

Refer to the Design link on the website menu or Click Here. That page contains a Frequently Asked Questions section. 

Dogs and Other Animals

Do I have to keep my pet on a leash?
 
Pets are an important part of the lives of many of our neighbors here at Lake Caroline. We have specific rules to keep our neighborhood safe, healthy and clean for our pets and residents.  
 
When outside, keep your pets in a fenced area, or on a leash or pet stroller when walking with your pet in the neighborhood.
Pet owners are to collect waste from their pets on any and all common areas and within their own property. 
Please take a few moments and read the detailed Rules and Regulations regarding your pet family members. The Madison County Animal Control Ordinance also applies.  
 
Loose animal being a nuisance or threat
Call the Madison County Animal Control Officer at (769) 572-1443. Or, if it is en emergency, contact the Madison County Sheriff's Department at (601) 855-0728, or dial 911.

Driveways, Yards and Common Grounds

Driveway Blocked or Road Safety
 
All roads in Lake Caroline are considered public streets except Caroline Pointe, Belle Pointe and Katherine Pointe which are owned by the sub-associations of the neighborhood. If a property owner has a concern related to the ability to access or exit their home, or any other immediate safety issue related to a road, then the property owner should contact the Madison County Sheriff's department for assistance - (601) 859-2345 or 911. The Sheriff's office will respond to a direct request from the property owner, but not from the Lake Caroline Homeowners Association.
 
This differs from a complaint about a pothole or a road maintenance related issue. In those instances, please call the Madison County Road department at (601) 855-5671.
 
Can someone arrange to mow the empty lot next door?
Report the concern by using the Contact Us link on the website menu. 
 
Can I add or remove trees or plants from the common ground next to my property?
Only LCOA can alter common grounds. To have your request considered submit a request via the Contact Us link on the website menu. 
 
Can I install a sign recommending a business in my yard?
That is not allowed. The type of signs allowed are:
1)    For sale
2)    Special occasion (must be removed after 24 hours)
3)    Legal proceedings.
Any other signs require board approval. Additional rules related to placement and size can be found in the Rules and Regulations.   
 
When will my neighborhood be mulched?
Mulch is applied to neighborhood beds each spring. Although we would like to mulch twice per year, it is currently cost prohibitive to do so because LCOA has over 90 beds requiring mulch. Some neighborhoods choose to bear the expense of a second mulching in the fall. 
 

House Maintenance and Repairs

Refer to the Design link on the website menu. That page contains a Frequently Asked Questions section. 

Key Card to Access Amenities

How do I get a key card?
Contact the office using the Contact Us link on the menu. The first card issued costs $5.00 while a second card costs $50.00.
 
How do I get a replacement key card?
Contact the office and explain why the replacement is needed. Replacement cards cost $5.00. 
 

Lights

Neighborhood entrance lights are out.
Please email al@lakecarolinems.com to report it.
 
Street light is out in front of my home.
Email gene@lakecarolinems.com with a location description.
 

Mailboxes

Where do I get a replacement mailbox?
Mailbox designs vary according to neighborhood. For mailbox replacement, call Al Osteen, Project Manager, at (601) 898-1370 to get the contact info for the company that provides your neighborhood’s specific mailboxes. Replacements range from approximately $35-65.
 
How do I touch up the paint on my mailbox? 
For mailboxes with matte, powder coated finishes, ask your paint store for a match. No ARC application is needed for mailbox replacements or maintenance.
 

Pools, Pavilions and Clubhouses

How do I access the pools?
Use your key card to access all amenities.
 
Pool hours of operation, location and other info.
Refer to the Pools and Pavilions section of our website. 
 
Can I use the pool in the winter?
Yes. Pools and pavilions remain open but the restrooms ae closed to protect from freezing.
 
Can I reserve the Pavilion at Whispering Pines or Martinique?
All amenities with the exception of the interior of the clubhouses are open to all the residents during posted use hours. A First come/ First serve policy applies.
 
How do I rent a clubhouse?
Contact the office at (601) 898-1370.
 
If I rent a clubhouse does that also include the pool and pavilion?
No. Other residents will be allowed to use those amenities.

Safety

Who do I call for safety concerns?
 
For emergencies
Dial 911
 
For the Madison County Sheriff's Department
(601) 859-2345
 
To report suspected trespassing on Lake Caroline common areas (pools, lakes, clubhouses, park, tennis courts, etc...)

Suggestion or Concern

How do I share suggestions about improving Lake Caroline?
1) You are encouraged to contact the Advisory Council with suggestions. The Council is charged with making recommendations to the board regarding pertinent issues. Click here to find the name of your neighborhood representative.
2) Use the Contact Us form on the navigation menu to email the office. Your message will be forwarded to the appropriate individual. 
 
I know a neighbor who is violating a covenant or rule. 
Please notify LCOA if you believe a violation has occurred, using the Contact Us form. Reports are confidential; your name will not be revealed to the neighbor. 
 
Why is my neighbor allowed to ignore the rules?
Rules are consistently enforced, however, it may take some time for a neighbor to become compliant. For example, a neighbor notified by letter of a violation may not respond by the deadline for resolution. If that occurs, subsequent actions are taken. This may involve escalating fines and ultimately, if someone does not comply, a lien may be filed against the property. Due to confidentiality reasons, we do not share information specific to any resident so we cannot tell you whether disciplinary action is taking place. So, although it may appear that a neighbor is being "allowed" to violate a rule they are actually going through a disciplinary process designed to correct the violation.